-All reservations and modifications must be requested via email to our reservations center. Only written confirmations will be valid.
-Required information: Full name of passengers. ID or passport number. Nationality. Date of birth. Contact information.
-Cancellations
Up to 3 days before departure, bank charges will apply, if any.
For cancellations 2 days or less before departure, a charge of 100% of the total cost of the contracted services will apply.
*In any case where the company issues a refund, administrative fees may be deducted, if applicable. Please note that administrative processes may take 10 to 15 days, which will be duly communicated.
**The service provider, MARPATAG SRL, reserves the right to modify these cancellation policies at any time, at its discretion, without this implying any recognition of rights in favor of the passenger. In which case, the passenger will be notified of the changes and will be given a period of 72 hours to proceed with the cancellation in accordance with the policy in place at the time of booking; once this period has expired, the new policies implemented will be fully applicable.
